When Volunteers Turn Bad: Whom Do You Call?
Finance and Administration
The Conference Center  Tuesday, May 20  3:15-4:30 p.m.     LL2 
How do you handle once-excellent volunteers who no longer contribute in a positive way? This session addresses sticky issues in volunteer performance and some solutions to them, including how to gracefully fire a volunteer when needed.

Session Format :    Idea Forum

Learner Outcomes

Sandra Baker- deceased -

Sandra L. Baker has been the Volunteer Program Director of the Heinz History Center since 2003, where she recruits and trains hundreds of volunteers in service to the largest history museum in the Commonwealth of Pennsylvania. A history graduate of Carnegie Mellon University, over the course of her work career she has taught forensics at the high school level and held various administration positions in both the corporate and non-profit sectors. Sandra’s development of The Heinz History Center

Maretta Hemsley-Wood - National Air & Space Museum Smithsonian Institution

Maretta Hemsley-Wood is the Docent Program Manager for the Smithsonian Institution’s National Air and Space Museum. Under Ms. Hemsley-Wood’s management, docents have conducted over fifty thousand tours over the past year. Ms. Hemsley-Wood is a Director at Large, American Association Museum Volunteers Board. She is a member of Americans for the Arts, American Alliance of Museums and Textile Society of American, Inc.

Lois Kuter - Academy of Natural Sciences of Drexel University

Lois Kuter is President of the American Association for Museum Volunteers (AAMV) and has 25 years of experience as Volunteer Services Manager for the Academy of Natural Sciences of Drexel University in Philadelphia, PA, which engages over 100 teens in volunteer service. She has presented on a variety of topics at AAM conferences and for AAM webinars on volunteer program management.

Mary Mattix -

Kevin Stant - Seattle Art Museum