Innovation in Front-Line Visitor Services, Visitor Experience
Marketing and Public Relations
The Conference Center  Monday, May 19  8:45-10 a.m.     LL4 
Visitor services professionals will share expertise in the field based on more than 15 years in front-line service, including taking a visitor services department through a new building construction or renovation process and analyzing where the department fits within visitor experience planning.

Global Perspectives

Session Format :    Idea Forum

Learner Outcomes

Virginia Fitzgerald - Chicago History Museum

Kerry Sautner - National Constitution Center

Laurie Squire - Adler Planetarium

Laurie Squire has helped cultural non-profits generate revenue through successful partnerships, great customer service and strategic planning since 1989. She has been with the Adler Planetarium, Chicago since 2012 where she leads the ticketing, sales, and membership teams building visitor and member loyalty. So far she has met five astronauts that have been to space. Earlier, she served in various roles at Chicago’s Field Museum including event planning, tourism sales and market analysis.

Samuel Vasquez - Hammer Museum