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Inside The Smithsonian National Air And Space Museum’s Virtual Docent Program

Category: COVID-19

“[A]s we go forward, we’re thinking we’re going to keep the a lot of virtual volunteer stations, [though] not necessarily as many as we had at our peak. But that means we might start recruiting new volunteers for specifically for that task.”

–Richard Weld, Visitor Services Supervisor, National Air and Space Museum

Since July 2020, the Steven F. Udvar-Hazy Center, an adjunct of the Smithsonian National Air and Space Museum (NASM), has dispatched virtual docents to guide and interact with visitors at its welcome desk and exhibitions. These virtual volunteers appear on monitors at stations scattered throughout the museum in Chantilly, Virginia, offering live commentary and conversation, and serving as an antidote to COVID-related social distancing measures.

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