Management during a pandemic has presented enormous challenges to the field that we have never seen before.  However, the basics of staff engagement and management remain the same.  Empathy and accountability are the underpinnings of a solid department that breaks down barriers between the back and front of house employees.

Drawing from real life examples, presenters Daniel Corti and Cynthia Helmstetter from Visitor Experience Group (VEX) will discuss how middle and senior managers can support their frontline staff and engage meaningfully – both during COVID and beyond. In addition to their work with VEX, both of our speakers have close to two decades of management experience in museums. Come be inspired and energized by the passion they share for creating excellent guest experiences and keeping staff engaged!

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The statements and opinions expressed by panelists, hosts, attendees, or other participants of this event are their own and do not necessarily reflect the opinions of, nor are endorsed by, the American Alliance of Museums.