Skip to content

Frequently Asked Questions (FAQs)

General

What is the American Alliance of Museums (AAM)?

The American Alliance of Museums (AAM) is the only organization representing the entire scope of the museum community. Founded in 1906, AAM’s mission is to champion museums and nurture excellence in partnership with our members and allies. From art museums to science centers, arboretums to zoos, the Alliance represents members of the diverse museum community who all share a dedication to standards of excellence. In addition to developing best practices and advocating for museums, AAM also provides opportunities to museum professionals, volunteers, and museum service providers to support, connect, and share knowledge with each other.

How do I know if the museum I work for has a membership?

You can verify if your organization has an active membership by looking for your museum on our Find a Museum page.

My organization has a membership with the Alliance. What does that mean for me?

If your organization has a membership with AAM, great news! You can fully access all of the benefits included with your organization’s membership simply by linking your profile to your organization’s account. Please create a profile for yourself here, or update an existing profile here.

How can I access my museum’s membership?

To access your museum’s member resources, you will first need to create a profile. Be sure to enter your museum in the box titled “Organization Name” under Employer Information when establishing your profile.

Is my membership/my museum’s membership current?

Your Individual membership status and your organization’s membership status can be verified by logging in to view your profile. You’ll see your Individual membership status and expiration date, and below that your organization’s member type, confirming your organization’s membership is active.

Login/Profile/Linking to Your Museum

Where do I log in?

You may log in here. Many membership resources are located behind the member wall. You may need to log in a second time to access member-only resources directly.

I forgot my login information – can you send it to me?

You may request a reminder and a reset link for your login information here. Your login information will be sent to your email address on record.

How can I create my login account or profile?

You may create a profile here. This account can be used to access both your individual membership and your organization’s membership. In order to access an organization’s membership, you will need to have your own profile linked to the organization’s account. Your account will be yours for your entire career (and after!). You can update your profile and link it/unlink it to new museums as you grow through your career.

How do I link my profile to my organization’s account?

To link your accounts, go to edit your profile and make sure the box titled “Organization Name” under Employer Information matches the name of your museum/organization. When creating a login for the first time, you will need to list the name of your employer in the “Organization Name” box. If you don’t see your organization listed as an option, it does not have a record in our database and you can leave the field blank.

How can I make changes to my profile or my museum’s profile?

You can log in at any time to view or edit your profile. You can use this page to make any mailing or email address changes, title updates, or new job updates on your account for yourself. The only way to update an organization’s record is to email the changes to membership@aam-us.org. We would be happy to assist you with any name, address, or other changes.

Joining AAM

Why should I join the Alliance? What type of membership is right for me?

AAM membership offers a wealth of benefits to museums, museum professionals, industry partners, and our allies in the community. In addition to developing industry best practices and advocating for museums, AAM also provides opportunities to museum staff and volunteers to support, connect, and share knowledge with each other. To determine which type of membership is best for you, please visit our About Membership page.

What is the difference between a Museum Membership and an Individual Membership?

Museum memberships provide staff members of a museum with professional resources, such as access to the Member-Only Resource Library. Individual memberships provide an individual museum professional with many of the same resources as museum membership, in addition to a digital and/or printed copy of Museum magazine plus peer-to-peer networking with thousands of museum professionals. You may explore both membership types here.

My museum would like to join the Alliance. However, when I try to purchase a museum membership online, I get an error message.

We are thrilled that you’d like to join the Alliance as a new museum member! However, we will need to create a record for your museum in our database first. If you can’t find your museum when you try to join online (you receive an error message), please fill out this form and email or mail it back to us. We will contact you once a record has been created.

When is my membership active? Do I need to wait for my membership card to begin enjoying my benefits?

Your membership is active as soon as you complete your membership purchase, with the exception of a Student Membership. All of your resources and benefits are fully accessible on our website and can be used the same day you join or renew. Please allow one week from the date of purchase for Student Memberships to be activated as staff will manually check for proof of enrollment before benefits are activated.

What is the All Staff Package?

The All Staff Package is a cost-effective way for Tier 3 museums to offer an Individual Professional membership to every member of their staff at a group rate. Each staff member included in an All Staff Package is eligible to join AAM’s professional networks, in addition to receiving their own print subscription to Museum magazine and a personal AAM membership card.

How much does it cost to become an Individual Member?

Individual memberships are currently available to Professionals, Students, and Retired Museum Professionals. Membership dues for Professionals are $90 annually; discounts are available to professionals who work for our Tier 2 ($72) and Tier 3 ($45) museum members. Student and Retired Museum Professional memberships are $50 annually.

How much does it cost to become a Museum member?

Museum Membership dues are based on the selected tier of membership. Tier 3 and Tier 2 dues are based on the museum’s staff size. Tier 1 dues are based on a pay what you can model.

Membership Cards/Museum Admission

I never received my membership card or my card was lost or stolen. Can you send me a new one?

Unfortunately, due to the COVID-19 pandemic and related financial impacts, we are no longer issuing replacement membership cards. However, you may download our digital membership card app to your smartphone. Please note that cards have no attached value, and all member benefits can be accessed by logging into the AAM website.

Does AAM membership include free or discounted admission to museums? Are you a museum pass program? What museums can I get into?

No, the Alliance is an association for museums and museum professionals. Although some museums may extend a professional courtesy to our members, we are not a reciprocal program and free or discounted museum admission is not one of our member benefits. Every museum maintains its own pricing policies and we have no agreement with any museum regarding admission. If you are interested in free or discounted museum admission for museums that you frequently visit, we suggest that you purchase a membership directly from those museums.

I renewed my membership, but the digital membership card app is still showing my old expiration date.

Please log out of the app and log in again using the same credentials you use on our website.

Purchases/Downloads

I’m a member or I work for a member organization, but I don’t see the member rate when I try to check out. Why not?

Our system automatically recognizes members in the checkout process, but you’ll need to ensure you’re logged in on the checkout page. If you’re an individual member and you are logged in and don’t see the member rate, you may have a duplicate record. This can be resolved by emailing membership@aam-us.org.

If you work for a member organization, log in to view your profile to make sure your account is linked to the museum’s record. Your account should list the name of your employer under “Organization Name” to connect you to any available member benefits. Please see above for instructions on how to link your account to an organization’s account.

I purchased a recorded webinar online but I’m getting a message indicating that the download has expired or failed.

Please fill out this form and we’ll email your file to you directly.

How do I download the digital membership card app?

You may download our membership card app to your smartphone here.

I renewed my membership, but the digital membership card app is still showing my old expiration date.

Please log out of the app and log in again using the same credentials you use on our website.

I paid twice by accident. Can you issue me a refund?

If you made a duplicate payment for an Individual Membership, please contact us as soon as possible to request a refund; otherwise, payment will be applied towards a second year of membership. To request any membership refund, please fill out this form.

Can you send me an invoice?

To request an invoice, please fill out this form. A member of the membership team will email an invoice to the address listed, usually within 1-3 business days.

Is my file being physically shipped to me?

Unless you specifically purchased a book or physical copy of one of our documents, all files for purchase are PDFs that you can download immediately after purchase. The link to download the file will be emailed to you automatically. If you don’t see the receipt of the purchase or the link, please check your spam folder.

I purchased a file online but I haven’t received the link to access it yet

Please check your spam folder. Some email servers (especially universities) will mark our emails as spam. If you still don’t see the link or are having other issues, please fill out this form.

Renewing your Membership

I want to renew my museum’s membership, but I don’t know the museum’s login information.

Museums don’t have their own organizational login; instead, you can renew your museum’s membership by logging in through your own personal profile. As long as your employer is linked to your profile, you should be able to renew your organizational membership. If you don’t have a login, you can create a profile online. Please see above for instructions on how to ensure your profile is linked to your organization’s account.

How do I renew my individual membership?

There are a couple of different ways you may renew your individual membership. The quickest and easiest way to renew is online with a credit card. Doing so will significantly reduce processing time compared to renewing by mail or email! Alternatively, you may fill out this form and return it to us by email or mail along with your payment. Please note that renewing by mail may result in several weeks of processing delays. Our mailing address is: American Alliance of Museums, PO Box 741970, Atlanta, GA 30374

How can I upgrade or make changes to my museum’s membership tier?

If you’d like to make any changes to your membership, you can simply do so when you renew. Just indicate on the renewal form what membership changes you wish to make. If you’d like to make changes to your membership in the middle of your membership term, please email us at membership@aam-us.org, and we would be happy to discuss your options.

I mailed you my renewal form with payment. Did you get it yet?

You can log in to view your profile, which will display an updated expiration date if we’ve processed and renewed your membership. Please note: due to COVID-19 and delays at the USPS, it may take up to 3 weeks for us to receive and process your renewal form. Additionally, please note that it may take an additional 3-6 weeks from that point to receive your membership card in the mail. In order to ensure you experience no lapse in access to your member resources, we recommend renewing online as soon as you receive a renewal notice.

I renewed my membership, but the digital membership card app is still showing my old expiration date.

Please log out of the app and log in again using the same credentials you use on our website.

AAM Member-Only Content

AAM Members get exclusive access to premium digital content including:

  • Featured articles from Museum magazine
  • Access to more than 1,500 resource listings from the Resource Center
  • Tools, reports, and templates for equipping your work in museums
Log In

We're Sorry

Your current membership level does not allow you to access this content.

Upgrade Your Membership

Subscribe to Field Notes!

Packed with stories and insights for museum people, Field Notes is delivered to your inbox every Monday. Once you've completed the form below, confirm your subscription in the email sent to you.

If you are a current AAM member, please sign-up using the email address associated with your account.

Are you a museum professional?

Are you a current AAM member?

Success! Now check your email to confirm your subscription, and please add communications@aam-us.org to your safe sender list.