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Recent Posts by Andrea Gallagher Nalls

Crafting a Post-Disaster Experience: How Visitor Experience Staff Have Adapted to the Pandemic

Category: Alliance Blog
As a result of the COVID-19 pandemic, museums everywhere have become more people-centric. Top-line conversations have centered on the thoughts and feelings of our visitors as we have …

On the Ground: How Visitor Experience Teams Are Teaching Front-Line Staff to Be DEAI Advocates

Category: Alliance Blog
In the museum experience world, making visitors feel welcome is serious business. Our goal is to exceed guests’ standards for positive experiences, and nothing undermines that goal like a …

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