Thursday, July 16, 2020
12:00 pm to 1:00 pm Pacific Time
Presenters from the Monterey Bay Aquarium: Jennifer Rigney, Manager of Social Science Research & Evaluation; Vicki Wawerchak, Director of Guest Experience Programs
An evaluator and a program developer will present their use of The Dimensions of the Visitor Experience (DoVE) instrument (Packer et al., 2016) to compare various public programs. This tool was designed to help practitioners better understand the sensory, emotional, introspective and cognitive ways visitors experience programs and exhibits.