Wednesday, April 29, 2020
2:00 pm to 3:00 pm Eastern Time
You’ve already earned the trust of your guests and most loyal customers. However, now and in a post-COVID world, you need to work to re-create that trust. The promise of a safe, seamless and fun guest experience has a new meaning now, as guests put a much heavier demand on your attraction to provide the extra-step safety measures and experience alterations that ensure they don’t get sick. Are you ready to provide these measures and re-create the trust you’ve already established with your customer base?
On this week’s installment of our Webinar Wednesdays series, we’ll be joined by Josh Liebman and Matt Heller from the Attraction Pros Podcast to discuss what you could be doing right now to address this. Josh and Matt’s combined years of experience on both the operator and consultancy side will offer invaluable insights as they discuss alongside our Gateway experts how to communicate with your guests, how to keep a pulse on their opinions, and how to make the necessary changes to your current guest experience so that your attraction is perceived safe, clean and trustworthy (and that you have their best interests at heart).
The statements and opinions expressed by panelists, hosts, attendees, or other participants of this event are their own and do not necessarily reflect the opinions of, nor are endorsed by, the American Alliance of Museums.