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Visitor Services

The Alliance has compiled this set of visitor services resources from amongst its own offerings as well as those throughout the nonprofit and museum sector.

Alliance Resources

Building Audiences

The Alliance shares Building Audiences a set of resources that brings together thought leadership, evidence-based research, case studies, and lessons learned to help align organizations to better engage visitors.

Do or Don’t Shoot! Museums and Visitor Photography

The Alliance provides a handout from its 2014 annual meeting, which discusses policies on visitor photography. Presenters for the session were: Cherie Chen, Registrar Rights and Reproductions, J. Paul Getty Museum; Ryan French, Director of Marketing and Public Relations, Walker Art Center; Anne Young, Manager of Rights and Reproductions, Indianapolis Museum of Art.

Other Resources

Customer Service Quick Tips for Front Line Staff Serving Customers with Disabilities

The ADA National Network shares a collection of tips for communicating with people who have disabilities, navigating factors like stereotypes, interpreters, and physical differences.

Services to People: Challenges and Rewards. How Museums Can Become More Visitor-Centered

The Wallace Foundation presents Service to People: Challenges and Rewards–How Museums Can Become More Visitor-Centered (PDF, 61 pages). The report shares insights about factors that make and break the visitor’s experience and reviews hiring, training, and compensation strategies museums are using to improve visitor services. (PDF)

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