Visitor Services

Building Audiences

American Alliance of Museums

The Alliance shares Building Audiences a set of resources that brings together thought leadership, evidence-based research, case studies, and lessons learned to help align organizations to better engage visitors.

Do or Don’t Shoot! Museums and Visitor Photography

American Alliance of Museums

The Alliance provides a handout from its 2014 annual meeting, which discusses policies on visitor photography. Presenters for the session were: Cherie Chen, Registrar Rights and Reproductions, J. Paul Getty Museum; Ryan French, Director of Marketing and Public Relations, Walker Art Center; Anne Young, Manager of Rights and Reproductions, Indianapolis Museum of Art

Customer Service Standards

National Archives and Records Administration

National Archives and Records Administration shares its customer service standards and values.

Communicating with People with Disabilities

National Services and Inclusion Project

The National Services and Inclusion Project provides short helpful videos to raise awareness about people with disabilities and appropriate social etiquette.

Visitor Photography Policy

Stephanie Johnson, Masters Candidate, University of Oregon

This excerpt, from Stephanie Johnson’s graduate research project, explores current practice and opinions on visitor photography policy in museum exhibit spaces.

Services to People: Challenges and Rewards. How Museums Can Become More Visitor-Centered

Wallace Foundation

The Wallace Foundation presents Service to People: Challenges and Rewards–How Museums Can Become More Visitor-Centered (PDF, 61 pages). The report shares insights about factors that make and break the visitor’s experience and reviews hiring, training, and compensation strategies museums are using to improve visitor services. (PDF)