2217 words – American Alliance of Museums

Take a Look Around: A customer journey analysis of the museum store

By Michael Latta, Mark Mitchell, and Robin Gabriel

Today’s successful museum operators are finding new ways to provide visitors with an active, interactive learning experience that recognizes personalized learning, social experiences, evolving technologies, and customer service. This …

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Glitter and Grit: Exhibition Critique

Exhibition Journal

This critique first appeared in the journal Exhibition (Fall 2026) Vol. 45 No. 2 and is …

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