Centering Cultural Competency
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Museum Association of New York
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Visitor Experience
The Best Museum Cafés and Restaurants, According to Museum People
Any seasoned museumgoer knows that feeling a few hours into a visit. You came in energized, eager, and attentive, ready to conquer some exhibitions, but now you’re losing steam. The wall …
Empathy Interviews: A Tool for Museums to Understand the Feelings and Experiences of Others
Imagine sitting down with local community members and hearing stories about the places they feel they can show up as their most authentic selves, or where and how they have learned …
A Human-Centered Approach to Guest Services
Compared to other areas of museum work, guest services (or visitor services, as it’s sometimes known) often gets overlooked for the impact it has on community-building. This may be because, …
4 Ideas to Create Linguistic Accessibility at Museums
Though the word “accessibility” has often been equated with giving access to those with disabilities, it can also mean something broader. Accessibility means looking at everything we create …
A Free Survey to Measure a Sense of Belonging at Museums
Not everyone wants to visit a museum. This is in part because of operational issues like cost, location, schedule, but these aren’t the whole story. Some don’t even reach the point of …
Transforming Museums with Immersive Sound
Sound is a potent force. When harnessed with intention and care, its impact can be substantial. As a trained ethnomusicologist with experience working in museums like the Louis Armstrong …
The Best Museum Bathrooms, According to Museum People
When you think of all the memorable, thoughtfully designed spaces in museums, the bathrooms may not be the first thing that come to mind. They aren’t usually considered the feather in an …
Celebrating curiosity at Brooklyn’s Children’s Museum
Atiba Edwards has been the executive vice president and COO of Brooklyn Children's Museum (BCM) since February 2019. The world's first children's museum , it dates back to 1899 and is on …
Crafting a Post-Disaster Experience: How Visitor Experience Staff Have Adapted to the Pandemic
As a result of the COVID-19 pandemic, museums everywhere have become more people-centric. Top-line conversations have centered on the thoughts and feelings of our visitors as we have …
On the Ground: How Visitor Experience Teams Are Teaching Front-Line Staff to Be DEAI Advocates
In the museum experience world, making visitors feel welcome is serious business. Our goal is to exceed guests’ standards for positive experiences, and nothing undermines that goal like a …
Inside The Smithsonian National Air And Space Museum’s Virtual Docent Program
Since July 2020, the Steven F. Udvar-Hazy Center, an adjunct of the Smithsonian National Air and Space Museum (NASM), has dispatched virtual docents to guide and interact with visitors …
Crafting the Museum Experience: How Mingei International Museum Centered Mission and Visitor Experience in a Major Renovation
In September 2021, Mingei International Museum will reopen after a three-year, fifty-five-million-dollar renovation. This ambitious and unique capital project, completed in partnership with …
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Latest Stories from AAM
Immersive Auditory Experiences at the Molina Family Latino Gallery within the Smithsonian’s National Museum of American History
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The Smithsonian’s National Museum of the American Latino unveiled its first gallery dedicated to Latino history and culture, the Molina Family Latino Gallery at the National Museum of …
Asset-Based Community Development: Shifting Museums’ Center of Gravity
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Alliance Blog
Twenty-two years ago, I was leading the strategic planning process for a museum education department when I noticed something interesting. Even though we called ourselves the “education” …
From SME to C-Suite: Complementing Your Specialization with a Business School Education
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Alliance Blog
In June, reporter Robin Pogrebin published “What Does It Take to Run a Museum? The Job Description is Changing.” in The New York Times. Drawing on interviews with veteran art museum …