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The Best Museum Bathrooms, According to Museum People

When you think of all the memorable, thoughtfully designed spaces in museums, the bathrooms may not be the first thing that come to mind. They aren’t usually considered the feather in an …

Celebrating curiosity at Brooklyn’s Children’s Museum

Atiba Edwards has been the executive vice president and COO of Brooklyn Children's Museum (BCM) since February 2019. The world's first children's museum , it dates back to 1899 and is on …

Crafting a Post-Disaster Experience: How Visitor Experience Staff Have Adapted to the Pandemic

As a result of the COVID-19 pandemic, museums everywhere have become more people-centric. Top-line conversations have centered on the thoughts and feelings of our visitors as we have …

On the Ground: How Visitor Experience Teams Are Teaching Front-Line Staff to Be DEAI Advocates

In the museum experience world, making visitors feel welcome is serious business. Our goal is to exceed guests’ standards for positive experiences, and nothing undermines that goal like a …

Inside The Smithsonian National Air And Space Museum’s Virtual Docent Program

Since July 2020, the Steven F. Udvar-Hazy Center, an adjunct of the Smithsonian National Air and Space Museum (NASM), has dispatched virtual docents to guide and interact with visitors …

Crafting the Museum Experience: How Mingei International Museum Centered Mission and Visitor Experience in a Major Renovation

In September 2021, Mingei International Museum will reopen after a three-year, fifty-five-million-dollar renovation. This ambitious and unique capital project, completed in partnership with …

Inviting Engagement: Front-of-House Workers Become Online Content Creators

After announcing our free admission initiative in January 2020, MOCA’s lobby was a bustling hive of activity. Visitor engagement staff welcomed attendees by scanning their tickets and …

Empathy Interventions: Mia Experiments with Cultivating Empathy in Museum Visitors

Can the visual arts foster empathy and understanding? From our experiences as art museum educators, we believe they can, but there is little empirical research to support this theory. So, …

Using Local Data to More Fully Understand the Visitor Experience During COVID

At Thanksgiving Point Institute—a farm, garden, and museum complex in Lehi, Utah—we’ve been wondering how visitor agendas are changing during the current health crisis. Understanding …

How the National Air and Space Museum Took Volunteering Virtual

A mother and her spaceship-loving children, ages five and seven, arrive at the Steven F. Udvar Hazy Center using their timed tickets. As they enter the museum, unsure where to turn first, a …

“Access for All” Begins with Community Listening at the Cincinnati Zoo & Botanical Garden

Cassandra Clement was always on the lookout. A self-described “stalker” of quiet places to sit at the Cincinnati Zoo & Botanical Garden (CZBG), she always took note of benches tucked …

Museums Have a Docent Problem: Inside the struggle to train a mostly white, unpaid tour guide corps to talk about race.

Palace Shaw was standing in one of the galleries in Boston's Institute of Contemporary Art when she heard something that rattled her. It was the summer of 2017, and the show on display …

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How Do You Design a Fair and Effective Compensation Program?

Category: Alliance Blog
At AAM, we were fortunate to have leadership’s support from the very beginning, and although the analysis did require a significant time commitment, it has been a worthwhile investment. …

A New Site of Conscience: Sing Sing Prison Museum

Category: Center for the Future Of Museums Blog
Five years ago, CFM’s TrendsWatch report examined how museums are helping society confront the need for criminal justice reform. Historic sites play an important role in this work, with …

August Advocacy Heats Up – Invite Congress to Visit Your Museum

Category: Advocacy Alert
Advocacy Alert – August 5, 2022 In this Alliance Advocacy Alert: #InviteCongress: Invite Congress to Visit Your Museum is August 15-19! Take Action: Urge Your Legislators to Support …

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