Diversity, Equity, Accessibility, and Inclusion

A Human-Centered Approach to Guest Services

By Laurel Maxwell

Compared to other areas of museum work, guest services (or visitor services, as it’s sometimes known) often gets overlooked for the impact it has on community-building. This may be because, rather than any one big initiative, the work of …
Advancing DEAI in a Polarized World

By Minal Bopaiah & Jakob Wolf-Barnett

Recently, we hosted a webinar with museum leaders on values-based communications for diversity, equity, accessibility, and inclusion (DEAI). While all attendees were eager to commit fully to DEAI, many acknowledged the risks of doing so in …
Mission Made: How Museum Stores Are Embracing Sustainability and Inclusivity

By Melody Caban & Elizabeth Price

When most people think of museum stores, they likely envision shelves filled with postcards, magnets, and keychains featuring famous artworks or other exhibits. In recent years, however, many have been making an effort through their …
3 Trauma-Informed Practices for Museums to Follow

By Jackie Armstrong

Earlier this year, I presented at MuseumNext’s Museums, Health, and Wellbeing Summit about what we risk by not integrating trauma-informed practices and values into our work. In my talk, I chose to use reflective prompts and storytelling …
Delivering on the Promise at the Speed Art Museum

By Toya Northington, The Speed Research Committee, and Roberto Visani

This article originally appeared in Museum magazine’s May/June 2023 issue, a benefit of AAM membership. The Speed Art Museum and outside experts developed a multidisciplinary program to explore the impact of race-based trauma and gun …
4 Ideas to Create Linguistic Accessibility at Museums

By Irma Cedeno Verdon

Though the word “accessibility” has often been equated with giving access to those with disabilities, it can also mean something broader. Accessibility means looking at everything we create through the lens of inclusivity and diversity and …
The Messy and Vulnerable Truth about Trust and Museums

By Dawn DiPrince

You could almost hear the cheers across the museum field early in March when Colleen Dilenschneider’s email hit inboxes announcing that “More People Trust Museums Now Than Before the Pandemic.” The numbers are compelling—nearly 75 …
In Good Relation: Reimagining the Grant Process for Community-Based Projects

By Kate Hadley Toftness & Lois Taylor Biggs

In recent years, there have been renewed calls for museums to adopt more inclusive and equitable practices, with significant changes to the ways we work and collaborate at all levels of our institutions. As a grants manager, I think about …
An Afrofuturist School Program Empowers Children to Envision the Future

By Nina Woodruff-Walker

Futurism is a powerful tool to share with kids—equipping them to think about the world they want to live in when they grow up, challenging them to make it better. Today on the blog, Executive Director Nina Woodruff-Walker tells us how the …
Diversifying Museum Boards

By American Alliance of Museums

Introduction (This video runs 1:58) Navigation Content Description Learning Objectives How to use this resource Videos Key Terms Presenter Bios Content Description The following content was derived from resources developed during the …