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A Human-Centered Approach to Guest Services

Compared to other areas of museum work, guest services (or visitor services, as it’s sometimes known) often gets overlooked for the impact it has on community-building. This may be because, …

3 Trauma-Informed Practices for Museums to Follow

Earlier this year, I presented at MuseumNext’s Museums, Health, and Wellbeing Summit about what we risk by not integrating trauma-informed practices and values into our work. In my talk, I …

4 Ideas to Create Linguistic Accessibility at Museums

Though the word “accessibility” has often been equated with giving access to those with disabilities, it can also mean something broader. Accessibility means looking at everything we create …

Anti-Racist by Design: How the Oakland Museum of California Is Building Equity into Its Practices

At the Oakland Museum of California (OMCA), diversity, equity, inclusion, access, and anti-racism are commitments that have long been a part of our DNA, both internally and in our work with …

Whose Writing Is on the Wall at the Museum? It Could Be Yours.

Many curators are turning to experiments that give outside voices the chance to speak within museum walls — such as writing wall labels — that experts say may help visitors connect with …

From Preservation to Participation: The Journey of Sandy Spring Museum

Many museums think that serving the needs of more ethnically diverse constituents will lose them “traditional” audience and supporters, but at Sandy Spring Museum (SSM), we’ve found just …

These Museums Helped Welcome Immigrants and Refugees to their Community, and Yours Can Too!

Welcoming America’s annual Welcoming Week enlists organizations around the country to welcome new immigrants and refugees into their new communities. This year, AAM is a national partner of …

Rethinking Our Human Resources Practices to Build a More Equitable Museum

Less than three weeks after COVID forced museums around the globe to close their doors last year, an article by Arundhati Roy in The Financial Times titled “The Pandemic is a Portal” …

A Deeper Model of Community Co-Creation

Museums often talk about reaching out to communities, or co-creating with community members, for an exhibition or project. But often in these cases, the formula is lopsided in favor the …

BMA security guards will curate an exhibit next year

The Baltimore Museum of Art announced that one of its exhibits for 2022 will be Guarding the Art, a show that will be curated entirely by 17 members of its security…

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Latest Stories from AAM

#AAM2023 Keynote: Gregg Deal

Category: Annual Meeting
Gregg Deal (Pyramid Lake Paiute Tribe) took the stage as the 2023 AAM Annual Meeting & MuseumExpo keynote speaker. Deal is a multi-disciplinary artist, activist, and “disruptor.” His …

Empathy Interviews: A Tool for Museums to Understand the Feelings and Experiences of Others

Category: Alliance Blog
Imagine sitting down with local community members and hearing stories about the places they feel they can show up as their most authentic selves, or where and how they have learned …

Techno-skepticism: Rethinking the Costs and Benefits of Digital Technology

Category: Center for the Future Of Museums Blog
The night before my flight to Denver for #AAM2023, I went over my slides for the annual presentation on TrendsWatch. The talk was formatted around the chapters of the latest report (access …

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